An ERP workflow is a task that a user completes to meet a specific need. A process, on the other hand, is a set of interdependent tasks. In most cases, the idea of management processes and workflows is somewhat interchangeable because they are very closely related to each other. For example, a company may have a pre-configured workflow for how users pick items from warehouse shelves, but the procurement process involves having multiple stakeholders analyze data from different departments. A dedicated business process management solution enables organizations to plan these tasks, assign responsibilities to different groups of users, and configure databases to send information to users based on what they need to accomplish.
ERP workflows allow field employees to be notified when they receive an emergency call
For example, an ERP service processing module unifies the workflows of the customer and field service components of your business, allowing your field service team and customer support agents to share data and collaborate to solve problems. In addition, data is propagated throughout the workflow, so field employees are notified when they receive an emergency call, and vice versa.
The ERP platform performs similar functions when it comes to our financial and accounting systems and our integrated sales management and CRM tools. By bringing these different solutions together, we enable organizations to establish workflows and processes across typical organizational silos, removing many barriers to efficiency.